Best Cloud CRM Application Recommendations for Business
There are various application service providerscloud CRM so you have to consider and choose wisely. There are several things you need to consider when choosing a cloud CRM application. The main thing is a cloud CRM application that suits your business needs. In this article we recommend the best cloud CRM apps that you can consider. Come on, know the recommendations!
What is a Cloud CRM Application?
Cloud CRM applications are cloud-based systems that assist businesses in managing customer relationships. With this cloud CRM application, you can access the system on various devices, whenever and wherever you are.
This is very beneficial for business because your agent is more flexible in using itSystem CRM in carrying out their work activities. So that business sales can be increased.
What are the Benefits of Cloud CRM Applications?
The benefits of cloud CRM applications are:
1. Easy System Maintenance
The first benefit of a cloud CRM application is easy system maintenance. You don’t need to pay extra to improve your CRM system. One of the CRM providers, such as Barantum, provides FREE facilities for maintaining the CRM system.
2. Costs More Efficient
The second benefit of the cloud CRM application is being able to save on business operational costs. A cloud CRM application that is capable of recording and keeping a history of customer activity allows you to find out what the needs of each customer are. That way, you can applymarketing strategy that suit your customer’s needs. So as to cut the cost of business promotion.
3. Increase Customer Satisfaction
The next benefit, is to increasecustomer satisfaction. This is influenced by businesses that are able to know customer needs and respond quickly to their message responses. Speed of responding to customers because CRM can be integrated withomnichannel which is able to unite all communication channels in one platform.
4. Increase Sales
The last benefit and advantage is that it can increase your business sales. The convenience that you get from using cloud CRM applications makes your business more effective in carrying out operations. This is supported by increased customer satisfaction and easy database-based marketing strategies.
How to Choose the Right Cloud CRM Application for Business?
We recommend that you have the right cloud CRM for your business. Here’s how to choose one:
1. Adapting to Business Needs
The first way, which can be adjusted to your business needs. If your business has sales agents who are often on duty outside the office, you need a CRM provider that provides a mobile application. Where this mobile CRM application allows offline access.
2. Various Service Options
Next, choose a CRM whose provider has a wide selection of services. You should find out what types of services a CRM provider offers if you run into problems. A CRM provider that offers a better support system will be more available to help if you run into any issues with your system.
3. There is a Demo System
The last way is to provide a demo system. This helps you to know how the system is used. And, to find out whether the CRM system is in accordance with business needs or not.
What are the Best Cloud CRM Application Recommendations?
The following are recommendations for the best cloud CRM applications, namely:
The best cloud CRM application provider in the USA and the easiest to use is Barantum CRM. Barantum is a technology company providing the first cloud CRM application created by the nation’s children in Indonesia which can help increase sales and improve team performancesales as well ascustomer service.
Barantum is also one of WhatsApp’s official partners in Indonesia. As the official business service provider of WhatsApp, you can earnWhatsApp Business API through Barantum.com which is integrated with the Barantum CRM systemWhatsApp CRM. Thus you can have a complete business solution, increase sales, improve customer service, multi-channel communication all in 1 platform!
Featured Features of the Barantum Cloud CRM Application
Following are the superior features of the Barantum CRM cloud application:
- KPI Tracking and Task Management
Has customizable KPI tracking and task management features. So you can create KPIs according to business needs.
Views that can becustom according to business needs.
- Report Management
Present complete data, including monitoring and management of sales activities, sales pipeline visualization to track ongoing business processes and deals, as well as reporting and analysis to provideinsight and better decision making.
- Live GPS and CRM Mobile Gratis
Has a live GPS featurerealtime throughsmartphone namely location tracking that can be done onlineoffline and in real time even without an internet connection, all of these are available in the mobile CRM application which can be downloaded for free at Playstore (android) & App Store (iOS).
- Omnichannel & WhatsApp Business API
Integrated with WhatsApp and other Omnichannels such as social media, web chat and cloud call center systems forcustomer service.
- Sharing File
You can work more efficiently and dynamically between departments by exchanging files in CRM with other CRM users within your company.
- Barantum Cloud Call Center system integration
Barantum dedicates its services specifically to helping business entities in Indonesia to be able to provide the best service to their customers, by using Barantum you can enjoy many services including a Cloud-based Call Center system that will help sales, telesales or customer service teams in providing services best.
Another recommendation is SalesForce which is a cloud-based system provider headquartered in San Francisco, California. SalesForce also sells a suite of CRM applications to complementary companies in the areas of customer service, marketing automation, analytics, and application development.
Various features offered:
- Sales Cloud
- Marketing Cloud
- Services Cloud
- Sales Platform
- Commerce Cloud
The next best CRM application is Zoho. This platform promotes business growth by building good customer relationships. Zoho CRM offers a number of efficiencies in the company’s CRM-related activitiestools, such as automating daily jobs.
Various features offered:
- Workflow Automation
- Self-Service Database
4. Dynamics 365
Microsoft Dynamics is a CRM provider whose operating system is Microsoft Windows. With Dynamics 365, you get CRMtools which serves as a flexible solution. The disadvantages of using Microsoft Dynamics are that it is quite expensive and does not existsupport specifically for users.
Custom Field CRM: Setup & Custom CRM as Needed
Various features offered:
- Document Automation
- Customer Service Tracking
- Cloud Sharing
- Marketing Capabilities
- Increase Productivity
The last recommendation, namely Pipedrive. Pipedrive is a company that offers cloud-based applications that focus on applicationscustomer relationship management. Pipedrive has offices in Estonia,USA, Florida, Portugal, UK and Czech Republic.
Various features offered:
- Leads and Sales Management
- Communications Tracking
- Have an automation system
- Business reporting and insights
- Privacy and security on the app
- Access Mobile Apps
Get The Best Cloud CRM App Now!
CRM apps work for anyone; managers, sales teams, marketing teams, recruiting, customer service and the entire team in your business. CRM manages internal and external (to customers) communication, coordination between teams, automation and task management, KPI monitoring, and so on.
In addition, CRM allows you to store customer and prospect contact information, identify sales opportunities, log service issues and manage marketing campaigns. Also make information about every customer interaction available to anyone in your company who might need it.
Barantum provides a solutionend-to-end with the Omnichannel feature that can connect the WhatsApp API and applicationschat other with the systemCustomer Relationship Management.
All-in-One CRM technology, which is in Barantum CRM, has helped thousands of companies in encouraging increased HR performance, increasing sales, improving productivity, and improving service to customers.